We hope you will love your purchase from Orea Project. However, if you change your mind, you may cancel or return your order in accordance with the policy below.
Order Cancellations
You may cancel your order before it is prepared and in any case within 14 days from the date the order was placed.
To cancel your order:
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Send an email to info@oreaproject.com or contact us at +357 97 730679
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Include your order number and the item(s) you wish to cancel
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You will receive an email confirmation once the cancellation is processed
Returns
You may return a product within 14 days from the date you received it.
Return address: 297 Archiepiskopou Makariou III, 2313 Lakatamia, Cyprus
Before returning a product:
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Please email info@oreaproject.com or contact us at +357 97 730679 to inform us of the return
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Include the order confirmation email or order number inside the package
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Keep your shipment tracking number for your records
Conditions for Return
Returned products must:
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Be unopened, unused, and in original condition
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Be returned with all original packaging, seals, and protective materials intact
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Have any security tags attached and in their original position
Returns that do not meet these conditions will not be accepted.
Return Shipping
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Return shipping costs are the responsibility of the customer
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We strongly recommend using a tracked delivery service
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Original shipping charges are non-refundable
Refunds
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Refunds are issued after we receive and inspect the returned item
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Refunds are processed to the original payment method
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For cash-on-delivery payments, bank details (IBAN) will be required
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Any bank transfer fees will be deducted from the refund amount
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Refund processing may take up to 14 days, depending on your payment provider
Faulty or Damaged Items
If your item is faulty or damaged:
Additional Information
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All products are subject to availability
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Minor variations in product specifications do not constitute grounds for return
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Delivery timeframes are estimates and not guaranteed
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Courier delays do not entitle order cancellation
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We do not deliver to P.O. Boxes
